Privacy Policy

Introduction

OLFA Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website and in the course of our business-to-business trading operations. By accessing or using our website, you acknowledge that you have read and understood this policy.

Information We Collect

We may collect and process the following categories of personal information: contact details such as your name, job title, company name, email address, telephone number, and postal address; account and transaction data related to orders, enquiries, and correspondence; technical data including your IP address, browser type, operating system, and browsing behaviour on our website; and any other information you voluntarily provide when completing forms, requesting quotations, or communicating with our team.

How We Use Your Data

We use the information we collect to process and fulfil orders and enquiries; to communicate with you regarding our products, services, and account matters; to improve and personalise your experience on our website; to comply with legal and regulatory obligations; to manage our business relationships and contractual arrangements; and to send you relevant industry updates and marketing communications where you have given consent or where we have a legitimate business interest to do so.

Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users, analyse site traffic, and enhance your browsing experience. Cookies are small text files placed on your device when you visit our website. We use strictly necessary cookies to enable core functionality, analytical cookies to understand how visitors interact with our site, and functional cookies to remember your preferences. You can manage your cookie preferences through your browser settings at any time.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential. We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of OLFA Limited, our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Depending on your jurisdiction, you may have the right to access the personal information we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal information; object to or restrict the processing of your data; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: OLFA Limited, email: info@olfa.co.uk. We will endeavour to respond to your enquiry within a reasonable timeframe.